Thanks so much for your support and ordering with us.
Our warehouse is still shipping orders out within 2 business days, however we're seeing carriers mark orders as "pre-transit" due to not scanning the packages at pickup, which is controlled by the carrier.
In most cases the tracking will update a few days later in the transit process.
We're actively working with our carriers through these delays to make sure all customers receive their orders, and we appreciate your patience and understanding here during this surge in holiday shopping.
If you have any questions, please don't hesitate to reach out to us via our live chat or firstname.lastname@example.org